IT and Manufacturing Services Overview:

Partnership with Riverside Pumps Manufacturing

Client Profile

Riverside Pumps Manufacturing (riversidepumpmfg.com) is an industrial pump manufacturer based in Cheraw, South Carolina. The company designs, manufactures, and services centrifugal and specialty pumps for municipal water, wastewater, chemical processing, and industrial applications. Riverside combines precision machining, heavy fabrication, QA testing, and field service capabilities to deliver reliable pumping solutions with long service life.

Challenge

As a vertically integrated manufacturer with engineering, machining, test labs, and field service teams, Riverside Pumps Manufacturing required a secure, resilient, and scalable IT/OT environment to support CAD/CAM, CNC tool integration, manufacturing execution, test data capture, ERP/MRP workflows, inventory/parts traceability, and protection of engineering IP while enabling reliable remote support for field service crews.

Our Solution

Clark Data Services partnered with Riverside Pumps Manufacturing to deliver managed IT and industrial technology services tailored for pump production and field support. Key services provided included:

Managed IT Infrastructure & Helpdesk —24/7 monitoring, rapid-response ticketing, and on-site support to keep engineering workstations, CNC cells, test rigs, and office systems operating with minimal downtime.
Cloud & Hybrid Infrastructure — Migration to secure cloud services for file sharing, backups, and DR while keeping sensitive CAD/CAM datasets optimized on-premises with tiered storage for large engineering and test files.
Cybersecurity & Data Protection — Network segmentation between OT and corporate IT, endpoint protection, MFA, encryption, and regular vulnerability assessments to safeguard proprietary pump designs and customer data.
OT Integration & Network Design — Robust wired/wireless networking for the factory floor, secure remote access for field service technicians, and safe integration of PLC/HMI systems with corporate applications.
Manufacturing Systems & Tooling Support — Support for CAD/CAM, CAM post-processing, CNC controllers, test automation, and ERP/MRP integrations to improve production throughput and accuracy.
IoT & Predictive Maintenance — Roadmap and pilot deployments for sensor-based condition monitoring on test benches and in-service pumps to reduce unplanned failures and optimize maintenance schedules.
Strategic IT Consulting — IT/OT roadmapping, compliance guidance, hardware lifecycle planning, and capacity planning to support growth and continuous manufacturing improvements.

Results and Impact

Through this partnership, Riverside Pumps Manufacturing achieved measurable improvements including reduced unplanned production downtime, faster engineering-to-production cycles, improved traceability of parts and test results, and stronger protection of intellectual property. These enhancements supported higher product quality and more responsive field service for customers across municipal and industrial markets.

Clark Data Services is proud to support Riverside Pumps Manufacturing in Cheraw, SC, helping keep critical pumping systems reliable for communities and industries across North America.